Cancel an order
You can cancel an order yourself for a short time after you place it (usually 15 minutes), as long as it is still waiting for confirmation. Use the Cancel button on the order confirmation or on the Track order page.
RETURNS & REFUNDS
Cancellations, refunds and problems
Here is how cancelling and refunds work, and what to do if something is wrong with your order.
Refunds
If you paid by bank transfer and the order is cancelled, the money is sent back to the same account within 3 to 5 working days.
Something wrong with your order?
If an item arrives damaged or is not what you ordered, contact us as soon as you can. Send your order number and a clear photo, and we will review it and help sort it out.
Need help with an order?
Contact us